support

Most web hosts that you will have heard of, are big enough that you don't have to worry about their servers, disk space, etc.

Support  is the one biggest thing to consider in a web host.

• How do you contact support?
  Email ... web form ... phone ... online chat ... ?
• Do they have good online help pages?
  (Saves time and hassle for you and for them!)
• How fast do they answer? Do they get back to you right away if they say they will?
• How well do they answer?
  Do they confuse you? do they make you feel stupid? Are they even rude? Then forget them!
  You are the customer, you are paying them. They are there to serve you and help you.
• How quickly and well is your problem solved?

Rule of thumb: How much is your time  worth?

If support is no good, then the host is no good,
no matter how  cheap it is.

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